Contact us
Email: contact@arellaboutique.com
Hours: Mon–Fri, 9:00–17:00 CET
Address: Arella Boutique, Rue de Genly 9, 7080 Frameries, Belgium
We handle everything by email. Please include your order number so we can help on the first reply. This address is not a shop or a returns point: nothing should be sent to it unless we have asked you to.
Frequently asked questions
Which countries can I order from?
Belgium, France, Germany, Ireland, Italy, the Netherlands, Norway, Portugal, Spain, Sweden, Switzerland and the United Kingdom.
How much is delivery?
Standard Delivery is free on every order. Priority Delivery costs €3.90.
When will my order arrive?
Standard Delivery is estimated at 10–25 business days and Priority Delivery at 8–20 business days, counted from the day you order. These are estimates, not guaranteed dates.
Where do orders ship from?
From our logistics partner in China, straight to your door. An order with several items can come in more than one parcel; you are not charged extra.
Will I have to pay customs charges?
It is possible. Parcels are sent Delivered Duties Unpaid, so any import duties, import VAT or clearance fees set by your country are collected from the recipient on delivery, not at checkout.
Can I return something I bought on sale?
Yes. Every item, discounted or not, can be returned if you ask within 30 days of delivery. Start by emailing us; please hold on to the item until we approve the return.
When will I get my refund?
Within 10 business days of your return being approved, to the payment method you used.
Can I change or cancel my order?
Yes, as long as it has not been dispatched. Email us straight away. Once dispatched, the order cannot be changed, but you can request a return after it arrives.
How can I pay?
The payment methods available to you are shown at checkout. Prices are set in euros and converted at checkout if you browse in another currency.