Every Arella Boutique order can be followed from dispatch to your door.
Where to find your tracking number
When your parcel is handed to the carrier, you receive an email with a tracking number and a link to follow it. The email goes to the address used at checkout, so if you cannot see it, check your spam or promotions folder.
The first update can take a few days to appear after you receive the number. This is normal while the parcel is collected and registered by the carrier.
How long delivery takes
- Standard Delivery (free): estimated 10–25 business days.
- Priority Delivery (€3.90): estimated 8–20 business days.
Times are estimates counted in business days from the day you order, without weekends or public holidays. Orders travel from our logistics partner in China, and any import duties or taxes charged on arrival are paid by the recipient. See our Shipping Policy for details.
Tracking not moving?
Parcels sometimes go several days without a new scan, especially while crossing borders or clearing customs. If the estimated delivery time has passed, or nothing has changed for a long period, email contact@arellaboutique.com with your order number. We will open an investigation with the carrier, and if the parcel is confirmed lost you can pick a new item or your money back.