Changed your mind, or something is not right? Here is how returns and cancellations work at Arella Boutique. The full rules are in our Refund Policy, and this page follows it exactly.
The short version
- Ask for a return up to 30 days after delivery.
- Every item can be returned, sale and discounted items included.
- Returns are arranged by email at contact@arellaboutique.com.
- Refunds go out no later than 10 business days after we approve the return, to your original payment method.
Step by step
1. Email us. Include your order number, the item you want to return and the reason. For a damaged, faulty or incorrect item, add a photo.
2. Wait for our reply. We confirm by email whether the return is approved. If we need the item back, the return address is in that email. Keep the item with you until you have our approval: parcels that arrive without one cannot be processed.
3. Receive your refund. We send it no later than 10 business days after approving the return. Your bank may take a few extra days to show it.
Who pays to send it back
If you simply changed your mind, return postage is paid by you. If the item arrived damaged, faulty or not as ordered, it costs you nothing: we refund the reasonable cost of posting it back, or let you keep it.
Cancelling an order
Orders that have not been dispatched yet can be cancelled with a full refund. Email us as soon as you can. After dispatch, an order cannot be cancelled, but you can still request a return within 30 days of delivery.
Your 14-day legal right
If you live in the EU, the UK or Norway, the law also gives you 14 days from delivery to withdraw from your purchase without giving a reason. This comes on top of our 30-day window.